Vocal qualities mean: A) tracking the client's story without ...

[Ebrown]

Vocal qualities mean:
 
  A) tracking the client's story without interruption.
  B) noting what clients discuss and what they avoid.
  C) moderating your tone and speech rate to the client and the situation.
  D) facing the client when you are speaking with them.

Question 2

Members of which cultural groups are most likely to reject direct eye contact, particularly if they are coming from a traditional background?
 
  A) White middle-class and Latina/Latino clients
  B) Native American and Latina/Latino clients
  C) African American women and White children
  D) None of the above

[briseldagonzales]

Answer to Question 1

C

Answer to Question 2

B

[Ebrown]

Thanks for the timely response, appreciate it

[bulacsom]

Gracias!