Author Question: Knapp, Hall, and Horgan (2014) note that the greatest amount of information about a client's ... (Read 29 times)

strangeaffliction · **on:** Jul 31, 2018

Knapp, Hall, and Horgan (2014) note that the greatest amount of information about a client's emotional state is communicated via

a. the hands.
b. the face.
c. posture.
d. the eyes.

Question 2

Three of the following represent obstacles to the attending process. Which of the following is NOT an obstacle to attentiveness?

a. following the client's metacommunication
b. categorizing the client on the basis of his/her concerns
c. focusing on the facts that the client presents
d. sympathizing with the client and his/her dilemma