Author Question: When the student owns the problem and speaks with you, you should a. carry on with normal ... (Read 34 times)

ec501234 · **on:** Jul 31, 2018

When the student owns the problem and speaks with you, you should

a. carry on with normal everyday conversation.
b. use a firm message.
c. use reflective listening.
d. use healthy communication.

Question 2

The major barrier to the communication process is the tendency to ____ someones statement.

a. judge c. disapprove
b. sympathize with
d. empathize with