Empathetic communication means listening to another person with ...

[kshipps]

Empathetic communication means listening to another person with the intent of changing that persons
  opinion

 
  Indicate whether the statement is true or false.

Question 2

Maintaining a good balance between emotional responses and cognitive responses is one way to deal
  with differences of opinion in the problem solving process.

 
  Indicate whether the statement is true or false.

[eliasc0401]

Answer to Question 1

F

Answer to Question 2

T

[kshipps]

Thanks for the timely response, appreciate it

[xiazhe]

Wow, this really help