The portion of the letter that is placed just below the address block and above the salutation and indicates the matter to be discussed in the letter is called the:
a. Reference line
b. Method of delivery and address block
c. Body and closing
d. Date
Question 2
The part of the letter that is placed in the upper left-hand corner of the letter above the salutation or reference line and indicates to whom the letter is addressed is called the:
a. Reference line and salutation
b. Method of delivery and address block
c. Salutation
d. Body and closing
A form letter is used when the same letter is sent to multiple recipients.
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