Tone of voice can importantly influence _______. A. the ...

[stevenposner]

Tone of voice can importantly influence _______.
 
  A. the client's receptiveness
  B. the meanings of words
  C. perception of the worker's professionalism
  D. the time it takes to convey a message

Question 2

Suppose you are working with a client at his home. The client has limited social skills
  and is totally unnerved by your visit and not sure what the purpose of the visit is or
  how to interact with you.
 
  Which pairing of skill and technique would be most helpful
  in this situation?
  A. creating structure, and small talk
  B. establishing partnership, and small talk
  C. creating structure, and support
  D. establishing partnership, and support

[ky860224]

Answer to Question 1

B

Answer to Question 2

A

[stevenposner]

Excellent

[Kedrick2014]

Gracias!