Answer to Question 1
A four-step delegation process is helpful. First, in the preparation phase, the manager should select the task to be delegated and determine how it will be monitored. Next, planning is needed to select the employee to whom the task will be delegated. Details of the task should be discussed with the employee, and procedures for determining the employee's level of involvement must be determined.
During the implementation phase, the task is assigned, and the manager monitors the situation as necessary to address any problems. Finally, the assessment and appreciation phase allows the manager to discuss the results, process, and lessons learned as well as provide a sincere thank you for a job well done.
Answer to Question 2
Managers responsible for the safe service of alcohol perform a number of critical tasks. These include providing comprehensive staff training at all employee levels. This training consists of four important steps. In training step 1, managers consider their training objectives and prepare their training plans. In step 2, managers actually present the training to employees. Step 3 in the training process is the one that provides employees with the opportunity to practice what they have learned and demonstrate their knowledge. Step 4 of the training process is management's follow-up and documentation. The purpose of this step is for the trainer to ensure that the training has been effective and to identify the need for additional training. The careful documentation of successfully completed training concludes this important step.
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