Author Question: Discuss the importance and role of continuous improvement in quality food and service. What will ... (Read 67 times)

Kthamas · **on:** Aug 10, 2018

Discuss the importance and role of continuous improvement in quality food and service.

What will be an ideal response?

Question 2

Calories, sugars, and total fats could exceed the declared calorie value on the menu by only what percentage?

a. 20
b. 30
c. 40
d. 50

k2629 · **Reply #1 on:** Aug 10, 2018

Answer to Question 1

Quality of food and service is not a procedure; it is a process and as such is never finished. The
main aim of the Deming philosophy is empowerment of the individual with dignity, knowledge,
and skills so that they may contribute to this process of continuous improvement. Team members
have to feel secure, be trained so that they can do the work properly, and be encouraged so that
the organization can develop and grow. Some of the areas that should the focus of continuous
improvement are:

Improving external customer satisfaction
Improving and developing closer supplier partnerships
Improving communications within the kitchen
Reducing waste
Preventing special causes of food preparation variation
Quantifying quality costs
Improving food production and service methods
Improving internal systems
Providing flexibility and adaptability

Answer to Question 2

A