Answer to Question 1
Structured interviewsthese consist of a series of carefully designed and structured questions
that are asked by the interviewer of each job applicant. This type of interview is based on a clear
set of job specifications. Through this type of interview, the interviewer maintains control of the
interview systematically asking prepared questions. An advantage of using a structured interview
is that it provides the same criteria for all interviews.
Unstructured interviewsas the name implies, this type of interview requires, this type of
interview requires very little preparation on the part of the interviewer. Interviews are conducted
without a predetermined checklist of questions and open-ended questions are used. This type of
interview may pose problems of subjectivity and bias on the part of the interviewer. However,
unstructured interviews can also provide a more relaxed atmosphere for interviewees.
Answer to Question 2
Managers use several methods to track and measure labor productivity. The first method is to track labor cost percentage. This figure tracks the cost of labor in relation to sales. Some operations track these costs monthly, while others track payroll cost percentage on a daily or weekly basis. Managers also track indirect factors on productivity, such as performance against quality and productivity standards.
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