Why is it important to study culture in reference to the hospitality industry?
a. To gain context for the role as host
b. To better provide a comfortable and pleasing experience for guests
c. Globalization has resulted in higher international and multicultural travel
d. An individual's culture greatly influences the choices they make when traveling
e. All of the above
Question 2
Which of the following phrases is not true regarding low-context messages?
a. Swiss, Germans, and Scandinavians are low-context
b. Communication is dependant on the actual words rather than the speaker
c. Most of the meaning is found in the context
d. Communication is explicit, straightforward, and unambiguous
e. Peoples from Spain word choice become very important
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