Choose the following statement that is true:
a. Certain waits feel longer than uncertain waits, unoccupied time seems longer than occupied time, and unfair waits feel longer than fair waits
b. Pre-process waits feel shorter than in-process waits and anxiety makes waits seem longer
c. Unexplained waits feel longer than explained waits, customers are willing to wait longer for more valuable services, and group waits feel longer than solo waits
d. Unoccupied time feels longer than occupied time and unfair waits feel longer than fair waits
e. Uncertain waits feel longer than certain waits, pre-process waits feel longer than in-process waits, and unfair waits feel shorter than fair waits.
Question 2
A restaurant should determine the number of reservation and/or call-ahead seating slots to use for each time period in a number of ways, except:
a. Using experience
b. Collecting and analyzing data
c. Modeling the problem mathematically
d. Allocating 50 of expected parties to call-ahead seating slots
e. Estimating how much the kitchen could handle at once
TrUe....FaLsE
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