A long-term care dining service must balance several competing ...

[AEWBW]

A long-term care dining service must balance several competing priorities. Name these priorities and identify strategies for achieving them all as completely as possible.
 
  What will be an ideal response?

Question 2

What harmful issues can informal communication channels such as the grapevine create?
 
  a. Negativity and gossip can cause stress and destroy relationships
  b. Exposure of indiscretions can actually result in copycat behavior
  c. Manager can turn situation around to team building by joining in
  d. It is actually a harmless way to blow off steam and enjoy some laughs

[swimkari]

Answer to Question 1

Answers may vary, but possible answers include:

 Priority: Resident nutrition requirements / diet order and health needs
o Strategy: Engage residents in their own care so they are informed and invested in healthy behaviors and treatment if needed
 Priority: Resident mental and emotional health
o Strategy: Promote an exciting, delicious, and varied menu
o Strategy: Promote a social environment in the dining room
 Priority: Costs and efficiency
o Strategy: Cross-train employees
o Strategy: Invest in dining service information technology to efficiently track menus, recipes, inventory, waste, etc.
 Priority: Family and resident expectations and satisfaction
o Strategy: Provide multiple opportunities for feedback, such as suggestion boxes, surveys, and town hall type meetings

Answer to Question 2

A