Because social media messages are designed to be spontaneous, ...

[strangeaffliction]

Because social media messages are designed to be spontaneous, they cannot be crafted in advance.
 
  Indicate whether the statement is true or false

Question 2

When fans post negative messages about a product or service, what should you do?
 
  a. Delete the post quickly
  b. Respond quickly and tactfully
  c. Challenge your accusers openly
  d. Ignore the post and let the social media community handle it

[trog]

Answer to Question 1

false

Answer to Question 2

b

[strangeaffliction]

TYSM

[kswal303]

Thanks for the timely response, appreciate it