Author Question: This term refers to all communication about an organization by people not directly connected to that ... (Read 21 times)

neverstopbelieb · **on:** Aug 11, 2018

This term refers to all communication about an organization by people not directly connected to that organization through employment or other paid relationship

A) technological public relations
B) ecological public relations
C) crisis communication
D) consumer public relations
E) greenwashing

Question 2

When one person tells another person that an organization has superior customer service, this would be considered which of the following?

A) person-to-person word-of-mouth public relations
B) person-to-person word-of-mouth advertising
C) person-to-the-masses word-of-mouth advertising
D) experiential word-of-mouth communication
E) consequential word-of-mouth communication