After a problem has been identified, the next step in problem ...

[stock]

After a problem has been identified, the next step in problem solving is to:
 a. collect and analyze information.
 b. determine options.
 c. evaluate options and implement a solution.
  d. evaluate the solution.

Question 2

If determining the surname is difficult, use the last name written as the surname.
 a. True
  b. False
 Indicate whether the statement is true or false

[braelync]

Answer to Question 1

a

Answer to Question 2

True

[stock]

Thanks for the timely response, appreciate it

[Animal_Goddess]

Wow, this really help