To give the person ample time to answer, allow the telephone to ...

[lidoalex]

To give the person ample time to answer, allow the telephone to ring at least
 
  A) five or six times. B) two or three times.
  C) four or five times. D) one or two times.

Question 2

To be an active listener, you must focus on the following:
 
  A) pronunciation.
  B) concentration, empathy, acceptance, and responsibility.
  C) the caller's issue and resolution to his or her issue or question.
  D) how well the caller can articulate his or her question or issue.

[cascooper22]

Answer to Question 1

A

Answer to Question 2

B

[lidoalex]

Excellent

Thanks for the timely response, appreciate it