Answer to Question 1
FALSE
Answer to Question 2
The quality management approach makes all employees responsible for strengthening the competitive position of
their organization by improving its products and services. The best use of your work, time, and other resources is
seen as the key to the success of the continuous improvement approach. Anything less simply increases the
expense to the customer, which results in loss of market share, profits, jobs, and ultimately the business itself.
Applying the continuous improvement process, employees are encouraged to find new and innovative ways of
doing their jobs more effectively and to be flexible enough to assist others.