When a visitor indicates the nature of his or her visit is ...

[fagboi]

When a visitor indicates the nature of his or her visit is confidential which of the following are some hints to use to screen visitors?
 
  A) Ask the visitor a direct question to see if the visitor will be evasive ore refuse to give the
  reason which would alert you the salesperson is trying to sell something.
  B) If the visitor refuses to explain the purpose of the visit, try offering help.
  C) Establish clear guidelines with your manager about screening visitors.
  D) All of the above.

Question 2

When someone requests an appointment by telephone or e -mail, establish immediately whether your manager is the person the caller should see.
 
  Indicate whether the statement is true or false.

[tdewitt]

Answer to Question 1

D

Answer to Question 2

TRUE

[fagboi]

Excellent

[Perkypinki]

Gracias!