Answer to Question 1
Explain the skills necessary to complete administrative procedures for a medical office environment.
Opening and sorting incoming mailattention to detail; general knowledge of handling incoming mail; and knowledge of specific office's procedures for completing this task.
Composing routine correspondenceatten tion to detail; knowledge of HIPAA; knowledge of different correspondence formats, such as letters, memos, and reports; grammar, punctuation, and capitalization skills; proofreading skills; basic writing skills, such as those described in Chapter 6.
Preparing outgoing mail--attention to detail; general knowledge of handling outgoing mail; knowledge of specific office's procedures for completing this task, skill in using postage meter or scale, and knowledge of HIPAA in any electronic transmission.
Applying policies, procedures, and guidelines established by third-party and managed care groupsattention to detail; knowledge regarding HIPAA, knowledge of medical insurance, and knowledge about electronic transmission.
Answer to Question 2
Describe the skills needed to work at the front desk in a physician's office or a clinic.
Greeting patients and other visitorsoral communication; interpersonal communication; knowledge of check-in procedures; and positive attitude.
Verifying personal informationattentio n to detail; requesting medical information; scanning medical cards and driver license; effective telephone techniques; interpersonal communication; knowledge of procedures for check-in; and positive attitude.
Collecting paymentsattention to detail; knowledge of procedures for collecting payments; knowledge of specialized software to record payments, if one is used; and interpersonal communication.
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Medical Language Communication
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Procedures and Diagnostic Tests Related to the Endocrine System
Diagnostic Imaging Procedures and Conditions Diagnosed or Treated
Therapeutic Communication Skills