Answer to Question 1
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Answer to Question 2
Discuss the guidelines you should use when communicating verbally and give examples of each.
Listen and watch for verbal and nonverbal feedback. Many factors affect how someone reacts to what you are saying. Among them is past experiencewhat happened to that person in a similar situation.
Choose your words carefully when the topic is sensitive or controversial. You may wish to withhold your opinion entirely if you know your view will offend the listener, put the listener on the defensive, or force the listener to disagree with you.
Encourage the other person to talk; communication should be a two-way street. Communication will be open and honest if the person trusts you; it will be restricted if the person does not.
Give the other person your undivided attention. Performing another task while you are talking is distracting and rude. Paying attention to what is said applies to anyone you talk to face-to-face.
Avoid talking incessantly. Pause often to give your listener an opportunity to respond.
Summarize the important points in logical order and give the listener a chance to ask questions at the end of a conversation. Communication does not take place until the listener truly understands what you are saying.
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