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Author Question: What does not need to be considered before you make a call? a. Who you are calling. b. The ... (Read 30 times)

mpobi80

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  • Posts: 519
on: Aug 22, 2018
What does not need to be considered before you make a call?
 
  a. Who you are calling.
  b. The purpose of your call.
  c. The best time to call.
  d. A brief joke to help with the introduction.

Question 2

Which of the following is not an active listening word that will let your caller know you are listening?
 
  a. What?
  b. Yes.
  c. I see.
  d. Great.


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britb2u

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Reply #1 on: Aug 22, 2018
Answer to Question 1

D

Answer to Question 2

A


mpobi80

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  • Posts: 519
Reply 2 on: Aug 22, 2018
YES! Correct, THANKS for helping me on my review

patma1981

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Reply 3 on: Yesterday
Excellent

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