When someone whom the managers wishes to see calls to cancel an ...

[Kikoku]

When someone whom the managers wishes to see calls to cancel an appointment, a good public relations assistant will
 
  a. offer to make another appointment.
  b. try to persuade the caller to keep the appointment.
  c. discourage the caller from making another appointment.
  d. all of the above.

Question 2

Travel agencies maintain up-to-date information on all airline and railway schedules, helicopter and other shuttle services, and hotel accommodations.
 
  Indicate whether the statement is true or false.

[jojobee318]

Answer to Question 1

A

Answer to Question 2

T

[Kikoku]

Excellent

[juliaf]

Gracias!