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Author Question: De-escalation techniques involve each of the following EXCEPT? a. Engagement b. Apprehension c. ... (Read 83 times)

Caiter2013

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on: Aug 24, 2018
De-escalation techniques involve each of the following EXCEPT?
 
  a. Engagement
  b. Apprehension
  c. Rapport building
  d. Active listening

Question 2

An existing technology system can be referred to as ________.
 
  A) a legacy system B) a hardwired system
  C) a stand-alone system D) a pre-owned system


s.meritte

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Reply #1 on: Aug 24, 2018
Answer to Question 1

Answer: b

Answer to Question 2

A


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