How should the hostage negotiator address the hostage-taker?
a. Impersonally, without ever using their name
b. Using his/her name if known in order to show respect
c. As a criminal, constantly reminding him/her of their crimes
d. They should avoid contact in favor of communicating with the hostages
Question 2
Epidemics rely on contagion, or the spreading of disease or crime by one host to another.
Indicate whether the statement is true or false
