This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: "Emotional labor" has been defined as: (Read 76 times)

JMatthes

  • Hero Member
  • *****
  • Posts: 578
on: Mar 24, 2019
"Emotional labor" has been defined as:
◦ The necessary involvement of the service providers emotions in delivering a service
◦ The cost to the company of dealing with emotional employees
◦ The need of employees to work hard to control their emotions
◦ The emotional wear and tear on service providers when dealing with guests
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by JMatthes on Mar 24, 2019

yotaSR5

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 45% of students answer this correctly


JMatthes

  • Member
  • Posts: 578
Reply 2 on: Mar 24, 2019
:D TYSM

cassie_ragen

  • Member
  • Posts: 347
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Acute bronchitis is an inflammation of the breathing tubes (bronchi), which causes increased mucus production and other changes. It is usually caused by bacteria or viruses, can be serious in people who have pulmonary or cardiac diseases, and can lead to pneumonia.

Did you know?

Amoebae are the simplest type of protozoans, and are characterized by a feeding and dividing trophozoite stage that moves by temporary extensions called pseudopodia or false feet.

Did you know?

Patients who have been on total parenteral nutrition for more than a few days may need to have foods gradually reintroduced to give the digestive tract time to start working again.

Did you know?

As many as 20% of Americans have been infected by the fungus known as Histoplasmosis. While most people are asymptomatic or only have slight symptoms, infection can progress to a rapid and potentially fatal superinfection.

Did you know?

There are actually 60 minerals, 16 vitamins, 12 essential amino acids, and three essential fatty acids that your body needs every day.

Leading & Managing Defined Leading & Managing Defined
Emotional and Volitional Paresis Emotional and Volitional Paresis
Child Labor Rates and GDP Worldwide Child Labor Rates and GDP Worldwide
Efficient Allocation of Labor between Sectors Efficient Allocation of Labor between Sectors
Overallocation of Labor to Farming When Farmworkers Are Paid Their Average Product Overallocation of Labor to Farming When Farmworkers Are Paid Their Average Product
Children with emotional or behavioural problems living with both parents vs divorce Children with emotional or behavioural problems living with both parents vs divorce
Video: Medullary osmotic gradient - influencing factors

For a complete list of videos, visit our video library