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Author Question: "Emotional labor" has been defined as: (Read 198 times)

JMatthes

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on: Mar 24, 2019
"Emotional labor" has been defined as:
◦ The necessary involvement of the service providers emotions in delivering a service
◦ The cost to the company of dealing with emotional employees
◦ The need of employees to work hard to control their emotions
◦ The emotional wear and tear on service providers when dealing with guests
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
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Marked as best answer by JMatthes on Mar 24, 2019

yotaSR5

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Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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JMatthes

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Reply 2 on: Mar 24, 2019
Great answer, keep it coming :)

matt95

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Reply 3 on: Yesterday
Gracias!

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