Question 1
A growing number of companies require some of their upper level executives to spend time performing job duties of rank-and-file employees. When the CEO of Loews Hotels assumed the role of bellman, he discovered
◦ that the company's polyester uniform caused him to sweat a great deal.
◦ evidence of fraud in several hotel locations.
◦ instances where company employees fell asleep on the job.
◦ situations where employees were not treating customers properly.
Question 2
A growing number of companies require some of their upper level executives to spend time performing job duties of rank-and-file employees. When the vice president of DaVita Inc., a major provider of dialysis treatment, spent three days working in one of the company's clinics, she understood
◦ that the company's polyester uniform caused her to sweat a great deal.
◦ evidence of fraud in several clinic locations.
◦ how the need to respond to life-threatening emergencies can result in delays in completing corporate-mandated reports.
◦ situations where employees were treating customers properly.
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