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Author Question: You are confronted by an angry customer who feels they deserve special treatment outside of your ... (Read 66 times)

asan beg

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on: Apr 30, 2019
You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy. You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for you?
◦ maintain a concerned expression
◦ maintain an angry expression
◦ maintain a sad expression
◦ maintain a pleasant expression
◦ maintain a happy expression
Essentials of Organizational Behavior ¦ Robins, Judge ¦ 14th Edition
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Marked as best answer by asan beg on Apr 30, 2019

lkoler

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Reply #1 on: Apr 30, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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asan beg

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Reply #2 on: Apr 30, 2019
Thank you!


lkoler

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Reply #3 on: Apr 30, 2019
Always glad to help...


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