This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Marilyn is the department head for a large call center and is responsible for conducting quarterly ... (Read 160 times)

s.tung

  • Hero Member
  • *****
  • Posts: 577
on: Apr 30, 2019
Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's awarding Nick a raise based on his evaluations could best be called ________.
◦ politicking
◦ unethical politicking
◦ identity management
◦ self-serving
◦ All are logical responses.
Essentials of Organizational Behavior ¦ Robins, Judge ¦ 14th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by s.tung on Apr 30, 2019

dyrone

  • Sr. Member
  • ****
  • Posts: 322
Reply #1 on: Apr 30, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 64% of students answer this correctly


s.tung

  • Hero Member
  • *****
  • Posts: 577
Reply #2 on: Apr 30, 2019
Thank you!


dyrone

  • Sr. Member
  • ****
  • Posts: 322
Reply #3 on: Apr 30, 2019
Always glad to help...


« previous next »
 

Did you know?

Persons who overdose with cardiac glycosides have a better chance of overall survival if they can survive the first 24 hours after the overdose.

Did you know?

Thyroid conditions may make getting pregnant impossible.

Did you know?

Pink eye is a term that refers to conjunctivitis, which is inflammation of the thin, clear membrane (conjunctiva) over the white part of the eye (sclera). It may be triggered by a virus, bacteria, or foreign body in the eye. Antibiotic eye drops alleviate bacterial conjunctivitis, and antihistamine allergy pills or eye drops help control allergic conjunctivitis symptoms.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

Though the United States has largely rejected the metric system, it is used for currency, as in 100 pennies = 1 dollar. Previously, the British currency system was used, with measurements such as 12 pence to the shilling, and 20 shillings to the pound.

Muscles of Head and Neck Side Muscles of Head and Neck Side
Head lice Head lice
Artemisia Gentileschi, Judith and Maidservant with the Head of Holofernes. Artemisia Gentileschi, Judith and Maidservant with the Head of Holofernes.
Measuring the Head Circumference of an Infant or Small Child Measuring the Head Circumference of an Infant or Small Child
Apply circular friction and direct pressure to suboccipital muscles one side at a time.Turn head to ... Apply circular friction and direct pressure to suboccipital muscles one side at a time.Turn head to ...
The Scale of the Very Small and Very Large: Powers of 10 The Scale of the Very Small and Very Large: Powers of 10
Video: Calvin Cycle Explained!

For a complete list of videos, visit our video library