MAX Computers manufactures affordable laptops and desktops at its factory in Arizona. MAX has experienced a moderate amount of financial success, but upper management wants the firm to grow at a faster rate and become a bigger player in the highly competitive computer market. The firm's greatest problems relate to its employees. Employee turnover is high—most employees at MAX leave within 2 years or less of being hired. In addition, the rate of productivity among employees is not as high as executives would like. The vice president of human resources is considering moving MAX towards a high-performance work system.
Which of the following best supports the argument that MAX should move towards a high-performance work system?
◦ Outsourcing clerical tasks will enable MAX to raise employee salaries, implement flexible schedules, and increase productivity.
◦ MAX will be able to reduce quality control issues by reassigning line and staff managers to new departments.
◦ Using tests and validated interviews during recruitment will enable MAX to screen job candidates effectively.
◦ MAX's competitors regularly use benchmarking as a method for comparing their employees with those in other firms.
Saguaro National Park in Arizona, part of the Sonoran Desert
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