Question 1
Where are an organization's rules and regulations usually stated?
◦ human resource policy manual
◦ code of ethics outline
◦ sexual harassment training guide
◦ employee handbook
Question 2
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process?
◦ Health-Tech requires employees to receive annual ethics training to ensure that they understand the firm's latest policies.
◦ Health-Tech's main competitor uses fictional scenarios to test applicants' morality and has fewer ethics problems than Health-Tech.
◦ According to surveys, Health-Tech employees feel that managers do not listen to their concerns or take their opinions seriously.
◦ Historically, arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules.
A medical assistant at a QA meeting.
The medical assistant spends many hours on the telephone assisting patients.
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