Project Team Communication Problems (Scenario)George Tanaka is an ...

[fahad]

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.


When George prepared the memorandum and wrote the words on the paper, he was involved in ________.
◦ organizational communication
◦ nonverbal communication
◦ decoding the message
◦ channeling the message
◦ providing feedback

[wilsonbho]

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[robinn137]

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.


The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum. These technical terms are commonly known as ________.
◦ slang
◦ technospeak
◦ noise
◦ jargon
◦ filtered vocabulary

[peilian]

jargon

[soccerdreamer_17]

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.


The team advised George that they had started to work on the project. George noticed immediately that the work team did not appear to be following the guidelines in his memorandum. The work team's performance provided which element of the interpersonal communication process?
◦ feedback
◦ encoding
◦ the message
◦ decoding
◦ noise

[irishcancer18]

feedback

[ss2343]

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.


George held a meeting with the work team to determine what had gone wrong. It was determined that members of the work team had varied experiences, different technical backgrounds, and conflicting perceptions and attitudes that interfered with their understanding of the assignment. These differences created which element of the interpersonal communication process?
◦ decoding
◦ noise
◦ channel
◦ encoding
◦ feedback

[macagn]

noise

[savannahhooper]

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.


As George listened to the team members express their frustrations about the assignment, he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations. George was using ________ to overcome potential communication barriers.
◦ nonverbal cues
◦ feedback
◦ simplified language
◦ selective perception
◦ active listening

[SamMuagrove]

active listening