Contingency Approach at Club Serenity (Scenario)Club Serenity is ...

[tuffie]

Contingency Approach at Club Serenity (Scenario)
Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees.


Jennifer and Diego are in frequent contact with the head office using their tablets and smart phones. Both are adept at using these devices. Because of the diverse nature of his international locations Gary is required to use ________ to keep in contact with his employees.
◦ frequent location travel
◦ virtual technologies
◦ nonroutine technologies
◦ routine technologies
◦ internet and e-mail

[rleezy04]

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[fox]

Contingency Approach at Club Serenity (Scenario)
Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees.


Jennifer reported in early this morning and warned Gary that the Australian dollar is shooting up rapidly and properties she is considering are valued far beyond what she was told to consider. Gary had already taken into consideration the________ and has a contingency plan in place.
◦ expectations of his location scouts
◦ role of technology in reporting
◦ need to reduce the size of the organization
◦ environmental uncertainty in some markets
◦ unaffordability of some markets

[lgoldst9]

environmental uncertainty in some markets

[LaDunn]

Contingency Approach at Club Serenity (Scenario)
Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees.


Jennifer calls every day almost in panic because she is not sure what to do about the situation in Australia. Diego, on the other hand sounds confident in his bi-weekly reports. Gary recognizes those both are valuable additions to his organization, but also recognizes how different they are and thus require customized________ even though they are basically doing the same job.
◦ job descriptions
◦ places in the organizational hierarchy
◦ pay and benefits
◦ motivational techniques
◦ alternative technologies

[izzat]

motivational techniques

[azncindy619]

Contingency Approach at Club Serenity (Scenario)
Club Serenity is a new but growing organization focusing on small and exclusive vacation retreats for the 55+ generation with special amenities, activities and packages geared to attract the older population. In the first five years in business, the company has grown from the two original locations to current four locations. Gary, the general manager in the Vancouver head office, has hired two employees to act strictly as new location scouts. Jennifer is currently in Australia, and Diego is in Brazil looking at possible new properties. Both are in frequent contact with the head office reporting on findings. The organization currently has 23 employees in the head office and another 240 permanent employees in the four resorts. In addition there are casual, part time workers in each location hired locally for seasonal work. Because of the nature of his business Gary recognizes that he is continually faced with changing situations and has to use different approaches and techniques to managing the international locations. He has to be able to change what he does depending on the situation and take into consideration the cultural nuances of the various locations and employees.


When Club Serenity was first set up, it was in the traditional hierarchical, centralized framework. Now as the size increases so do the ________ in the various locations, and Gary is seriously thinking that to increase ________ he may have to re-structure.
◦ employee demands; the number of suppliers
◦ problems of coordination; efficiency
◦ problems of customers; satisfaction
◦ managerial efficiencies; profits
◦ suppliers; job satisfaction

[frre432]

problems of coordination; efficiency