TopCup Coffee (Scenario)Catrina has been working as a manager in ...

[LaDunn]

TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.


The first thing Catrina wants to tackle is working with the employees, most of whom are part-time students working various shifts. She calls a meeting first with the three full time employees and wants to start a process where all the employees focus on ________ between shifts.
◦ sharing information
◦ seamless customer service
◦ ensuring a clean workplace
◦ clearing the cash registers
◦ topping up the supplies

[reversalruiz]

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[Sportsfan2111]

TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.


Her next employee meeting takes in as many of the part-timers as possible because she wants to discuss the second most important issue that relates directly to her employees. In view of the size of this small business, the employees are expected to be ________ when reporting for their shift.
◦ stocking supplies on the shelves
◦ flexible and take on any job that needs attending
◦ pleasant and friendly to the customers
◦ always five minutes early
◦ properly attired in their uniforms

[bhavsar]

flexible and take on any job that needs attending

[Pineappleeh]

TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.


Now that Catrina has attended to the employees' basic requirements, she intends to take the next step and ensure that all the employees have the necessary ________ to do their jobs better.
◦ schedules
◦ supervision
◦ pay and benefits
◦ uniforms
◦ training

[ntsoane kedibone]

training

[EAugust]

TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.


Catrina knows from her course in operations management that when the employees have all the required knowledge and tools they will be able to ________.
◦ improve the flow of materials in the shop
◦ send an important message to the owner
◦ direct any problems away from each other
◦ work slow and steady at all times
◦ collect more tips and possibly a bonus

[asdfasdf]

improve the flow of materials in the shop

[TFauchery]

TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.


After six months Catrina is pleased to notice a change in the working atmosphere in TopCup Coffee. She attributes this to a change in ________ that seems to result in more flexibility in work tasks and trust amongst the staff.
◦ the owner's attitude
◦ the staff numbers
◦ increase in business
◦ clear assignments as to who does what
◦ internal culture of openness

[juwms]

internal culture of openness