Which of the following is an example of the knowing-doing gap?
◦ A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and then did a poor job implementing the system in their own organization.
◦ A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not pass an exam on the system.
◦ A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not explain what they had learned.
◦ A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards spent a great deal of time talking about it.
◦ A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards were able to show others how much they had learned about the system.
