Author Question: Advances in technology (Read 26 times)

vicky · **on:** Dec 3, 2019

Question 1

Which of the following is not one of the essential ingredients for mass customization?
◦ reliance on modular design
◦ very effective scheduling
◦ storage of the many variations of finished goods to quickly accommodate the high level of customization
◦ rapid throughput
◦ personnel and facility flexibility

Question 2

Advances in technology
◦ have failed to change the level of customer interaction with an organization.
◦ have impacted the manufacturing sector only.
◦ have had only limited impact on services.
◦ have had dramatic impact on customer interaction with services and with products.
◦ have dramatically changed health care, but have not changed retailing.

joshraies · **Reply #1 on:** Dec 3, 2019

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