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Author Question: A company that had previously sent its call centre business to India has now brought that business ... (Read 294 times)

Metfan725

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Question 1

The decline in customer satisfaction for outsourced call centres highlights which aspect of outsourcing risk?
◦ technological
◦ cost
◦ quality
◦ core competency
◦ erratic utility functionality

Question 2

A company that had previously sent its call centre business to India has now brought that business back to small towns in the U.S. such as Dubuque, Iowa. This is an example of
◦ return outsourcing.
◦ backsourcing.
◦ outsourcing.
◦ offshoring.
◦ inshoring.


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Marked as best answer by Metfan725 on Dec 3, 2019

canderson530

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Metfan725

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Reply 2 on: Dec 3, 2019
Excellent


lindahyatt42

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Reply 3 on: Yesterday
Wow, this really help

 

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