Question 1
One reason complex models have not found widespread use and application is that
◦ the models are inaccurate.
◦ managers cannot understand how they work.
◦ managers are lazy.
◦ the statement is false; complex models are widely used and accepted.
◦ good models are time-consuming and managers must often react swiftly to dynamic demand.
Question 2
Which of the following is not an ingredient for controlling labour cost in services?
◦ an on-call labour resource that can be added or deleted to meet unexpected demand
◦ flexibility of individual worker skills that permits reallocation of available labour
◦ contract overseas labour to obtain a lower wage scale
◦ accurate scheduling of labour-hours to assure quick response to customer demand
◦ flexibility in rate of output or hours of work to meet changing demand
The division of labour in insect societies.
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