Question 1
Which of the following is not tracked by scheduling optimization systems used in retail stores?
◦ units sold
◦ individual store sales
◦ cars parked in the parking lot
◦ customer traffic
◦ transactions
Question 2
Which of the following is true regarding services scheduling?
◦ Reservations and appointments are often used to manipulate the supply of services.
◦ The emphasis is on staffing levels, not materials.
◦ The critical ratio sequencing rule is widely used for fairness to customers.
◦ Labour use can be intensive, and labour demand is usually stable.
◦ The critical path is used to schedule customer orders.