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Author Question: Customers are coming to expect more personalized self-service solutions available online. (Read 23 times)

Beheh

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on: Mar 30, 2020

Question 1

Companies can analyze their e-service effectiveness by:
◦ using Web-analytics data to constantly improve their site.
◦ using web-traffic analysis software to track such things as site abandonment rates.
◦ identifying the click paths used to get to their site.
◦ All of the above.

Question 2

Customers are coming to expect more personalized self-service solutions available online.
◦ true
◦ false
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by Beheh on Mar 30, 2020

wilsonbho

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Beheh

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Reply 2 on: Mar 30, 2020
:D TYSM

elyse44

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Reply 3 on: Yesterday
Excellent

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