This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: People are more likely to recall a satisfactory customer experience than a poor one. (Read 184 times)

rachel9

  • Sr. Member
  • ****
  • Posts: 495
on: Mar 30, 2020

Question 1

Many visuals or unnecessary sound effects in a company Web site (a turnoff that one blogger calls "design overkill") are likely to turn off customers and diminish the value of the site.
◦ true
◦ false

Question 2

People are more likely to recall a satisfactory customer experience than a poor one.
◦ true
◦ false
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by rachel9 on Mar 30, 2020

Ahernandez18

  • Sr. Member
  • ****
  • Posts: 361
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 58% of students answer this correctly


rachel9

  • Member
  • Posts: 495
Reply 2 on: Mar 30, 2020
Excellent

Perkypinki

  • Member
  • Posts: 339
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Bacteria have been found alive in a lake buried one half mile under ice in Antarctica.

Did you know?

The human body's pharmacokinetics are quite varied. Our hair holds onto drugs longer than our urine, blood, or saliva. For example, alcohol can be detected in the hair for up to 90 days after it was consumed. The same is true for marijuana, cocaine, ecstasy, heroin, methamphetamine, and nicotine.

Did you know?

Human stomach acid is strong enough to dissolve small pieces of metal such as razor blades or staples.

Did you know?

Recent studies have shown that the number of medication errors increases in relation to the number of orders that are verified per pharmacist, per work shift.

Did you know?

Despite claims by manufacturers, the supplement known as Ginkgo biloba was shown in a study of more than 3,000 participants to be ineffective in reducing development of dementia and Alzheimer’s disease in older people.

Some clues about the importance of language experience come from the tragic case of Genie, a girl ... Some clues about the importance of language experience come from the tragic case of Genie, a girl ...
In middle childhood, children are increasingly able to understand other people’s thoughts, ... In middle childhood, children are increasingly able to understand other people’s thoughts, ...
While most people resist labels of deviance, some embrace them. In what different ways do these ... While most people resist labels of deviance, some embrace them. In what different ways do these ...
How do you set yourself apart in a country so rich that of its 4.6 million people, 79,000 are ... How do you set yourself apart in a country so rich that of its 4.6 million people, 79,000 are ...
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
Ads from the public service campaign in the late 1960s and early 1970s that encouraged people to get ... Ads from the public service campaign in the late 1960s and early 1970s that encouraged people to get ...
Video: Dissociative Disorders (Part 3)

For a complete list of videos, visit our video library