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Author Question: Explorer groups: (Read 37 times)

serike

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on: Mar 30, 2020

Question 1

Use of the Net Promoter Score:
◦ applies 5-point true-false scales.
◦ offers little useful information unless accompanied by interview data.
◦ is not widely used, although has great potential.
◦ identifies the proportion of promoters and detractors.

Question 2

Explorer groups:
◦ go to other businesses to see how they do things.
◦ can be fun for employees.
◦ utilize observational research.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by serike on Mar 30, 2020

6ana001

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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serike

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Reply 2 on: Mar 30, 2020
Wow, this really help

epscape

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Reply 3 on: Yesterday
Gracias!

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