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Author Question: The oft-told story of the Nordstrom customer who returned a set of tires: (Read 248 times)

CQXA

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on: Mar 30, 2020

Question 1

Examples of associated value include:
◦ product cost.
◦ product reliability or durability.
◦ how reliably a web site stays up and running.
◦ the experience of dealing with the company.

Question 2

The oft-told story of the Nordstrom customer who returned a set of tires:
◦ illustrates positive ripple effects that can come from a service tale becoming a legend.
◦ reflects poorly on the manager since Nordstrom doesn't even sell tires.
◦ reinforces the need to maintain management control on what employees give away.
◦ shows how irrational some customers are.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by CQXA on Mar 30, 2020

ansleighelindsey

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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CQXA

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Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it

xiaomengxian

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Reply 3 on: Yesterday
Wow, this really help

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