Question 1
The most important thing a worker can do with resistive members is
◦ Be a good listener
◦ Believe that he or she can be helpful no matter what the circumstances
◦ Maintain a therapeutic stance
◦ Not worry about being confrontive
Question 2
The therapeutic benefits of the activity depend on
◦ Its length
◦ How it is used by the worker
◦ How challenging it is
◦ Whether the members are willing to share their feelings about it