Question 1
To improve the sharing of information a worker should not
◦ Let everyone freely communicate
◦ Ensure that all members have a clear understanding of the topic
◦ Promote task relevant discussions
◦ Summarize and focus after the discussion is over
Question 2
Ways to handle conflicts in the group do not include
◦ View conflicts as detrimental to the group process
◦ Help members to recognize conflict
◦ Encourage group norms of openess and respect for other's viewpoints
◦ Be sensitive to members personal concerns