Question 1
When handling information generated by the group during problem solving the worker should generally not
◦ Identify discrepancies
◦ Combine disparate facts
◦ Look for patterns
◦ Rank facts from most to least important
Question 2
When helping members to share information which of the following steps is not recommended
◦ Ensure that all members have a clear understanding of the topic
◦ Develop clear procedural steps
◦ Let the high status members speak first
◦ Focus by discussing one issue at a time