Question 1
Once you click "send" on your e-mail, you cannot uncommunicate the message, which suggests that all communication is __________.
◦ inevitable
◦ irreversible
◦ unrepeatable
◦ sequenced
Question 2
Phatic communication is also referred to as __________.
◦ message overload
◦ mass communication
◦ small talk
◦ neutral communication