Question 1
What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?
◦ attending
◦ understanding
◦ selecting
◦ responding
Question 2
When Jeannie noticed that her friend Kam was upset, Jeannie asked her what was wrong. Although Kam reassured her that everything was okay, Jeannie noticed that Kam had a slight frown on her face and was not making eye contact. What did Jeannie do to accurately read the situation?
◦ use social-decentering
◦ analyze meta-messages
◦ analyze meta-cognitions
◦ use compassionate listening