Question 1
Which listening style is often characterized by the use of second-guessing?
◦ task-oriented
◦ relational
◦ analytical
◦ critical
Question 2
Which phrase best demonstrates an effective paraphrase of a person's emotions?
◦ "For being nervous, you handled the situation well!"
◦ "I understand exactly how you feel."
◦ "It sounds as though you are feeling overwhelmed."
◦ "That reminds me of a time when I got a bad grade on a test!"