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Author Question: Which of the following is a measure of the balanced scorecard's internal process perspective? (Read 67 times)

erika

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on: Mar 6, 2021

Question 1

Which of the following is a measure of the balanced scorecard's customer perspective?
◦ Number of client complaints
◦ Defect rates
◦ Number of process improvements
◦ Revenue growth

Question 2

Which of the following is a measure of the balanced scorecard's internal process perspective?
◦ Service response time
◦ Customer satisfaction
◦ Gross profit percentage
◦ Cost reduction
Horngren's Cost Accounting: A Managerial Emphasis ¦ Datar, Rajan ¦ 16th Edition
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Marked as best answer by erika on Mar 6, 2021

Brummell1998

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Reply #1 on: Mar 6, 2021
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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erika

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Reply 2 on: Mar 6, 2021
:D TYSM

robbielu01

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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