Question 1
In some industries, such as legal and consulting, most costs are locked in ________.
◦ when they are incurred
◦ during the design stage
◦ during the customer-service stage
◦ during the marketing stage
Question 2
Making design decisions is an example of managing costs:
◦ during planning phase; before they are incurred but are "locked in"
◦ during the production phase; when they are incurred
◦ after the production phase; after they are locked in
◦ after they are committed to during the budgeting phase